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Primary Concern

What’s happening? (Help us fix it faster)

Save time: Check out the self diagnostics ↓

1 Check Modem Indicator Lights

PON Solid Green: Fiber link is healthy. If no internet, try Step 2.

LOS Blinking Red: Fiber signal lost. Check yellow cord in Step 4 or submit ticket.

2 Perform a 30-Second Power Cycle

Unplug the modem power adapter from the outlet. Wait a full 30 seconds, plug back in, and allow 2 minutes for lights to stabilize.

3 Select the Right Wi-Fi Band

⚡ 5 GHz: Fastest speed. Best inside the same room for streaming and video calls.

📶 2.4 GHz: Longest range. Best for passing through concrete walls and across rooms.

4 Protect the Yellow Fiber Patch Cord

Contains a real glass core. Never bend past 90 degrees or pinch under furniture, which breaks the glass and causes instant LOS.

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